Shipping
Shipping Information
Thank you for shopping with us! Below, you'll find all the details about our shipping policies to ensure a smooth experience.
Processing Times
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Orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification once your order has shipped.
Shipping Rates and Estimates
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Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Calculated at checkout |
| Overnight Shipping | 1 business day | Calculated at checkout |
International Shipping
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We offer international shipping to select countries. Shipping charges and delivery estimates will be displayed at checkout.
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Customs and Import Duties: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Store Name] is not responsible for these charges if they are applied and are your responsibility as the customer.
Order Tracking
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Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the status of your shipment.
Lost or Damaged Items
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heyhautedogs is not liable for items lost or damaged in transit. If your order arrives damaged, please contact the shipment carrier or our support team directly to file a claim.
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Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions about shipping or your order, please contact us at:
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Email: heyhautedogs@gmail.com
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Phone: (760) 593-8293 (available Mon-Fri, 9 AM - 3 PM)
Thank you for choosing heyhautedogs! We’re here to make your shopping experience as seamless as possible.